I couldn't afford my own help center. So I built one.
I run Integrilla.io — a B2B SaaS platform with multiple products and multiple brand partners. For years we ran our help center on Intercom Articles. It worked. Until I sat down to solve what I thought was a simple problem.
We were launching a new white-label product. I wanted the help center to look like it belonged to the partner's brand — their domain, their logo, nothing that exposed the tool underneath. Standard requirement for any white-label SaaS.
So I went through the usual list. Intercom, Zendesk, KnowledgeOwl, Helpjuice, Document360. I built a spreadsheet. Read G2 reviews. Signed up for trials.
What I found: every tool either charges per portal, gates white-label behind enterprise pricing, charges per editor, or forces you to duplicate all content per brand.
The feature I needed — multiple fully white-labeled portals from one account, shared content, pricing that doesn't multiply with every new brand — didn't exist as a product.
So in early 2026, I started building.
Multibase is the knowledge base I needed for Integrilla. We're currently migrating Integrilla's own documentation to it — incrementally, because we're optimizing every step for SEO, LLM discoverability, and time-to-find-answer. When something is slow or broken or confusing, I feel it directly — and I fix it.
That's the honest reason this product exists. Not because I set out to build a SaaS startup. Because I had a problem, couldn't find a solution I could justify paying for, and solved it.
Alex P. is Co-Founder of Integrilla.io, a B2B SaaS messaging middleware platform. He is building Multibase as the knowledge base platform Integrilla needed and couldn't find.