AI search understands natural language questions and synthesises answers from your content with source citations. Keyword search only matches exact terms. When AI confidence is low, the system falls back to keyword search automatically.
Feature
AI answers — not article lists
Readers ask questions in plain language. The AI synthesises answers from your KB content with source citations — instantly.
Why Multibase
Included, not an add-on
AI answers are part of every plan. Intercom charges $0.99 per resolution. Zendesk charges $1.50. Multibase includes 100–unlimited queries depending on plan.
Source citations
Every AI answer links back to the source article. Readers can verify and dive deeper. No hallucination black box.
Streaming responses
Answers stream in real-time via SSE. First token in under 500ms. Readers see the answer forming immediately.
Hallucination guard
When confidence is low, the system falls back to keyword search instead of guessing. No made-up answers.
Multilingual
AI answers work in every locale. Ask in Russian, get an answer from Russian content. No cross-language confusion.
Rate limiting built in
Per-IP daily limits prevent abuse. Scale AI usage predictably without surprise bills.
Feature comparison
| Feature | Multibase | Intercom | Zendesk | KnowledgeOwl |
|---|---|---|---|---|
| AI answers included | ✅ All plans | ~ $0.99/resolution | ~ $1.50/resolution | ~ Credit-based |
| Source citations | ✅ | ✅ | ✅ | ⚠️ Limited |
| Streaming responses | ✅ SSE | ✅ | ✅ | ❌ |
| Predictable pricing | ✅ Flat rate | ❌ Per-resolution | ❌ Per-resolution | ❌ Credits |
| Multilingual AI | ✅ | ✅ | ✅ | ❌ |
Pricing accurate as of March 2026. Source: Intercom pricing, Zendesk pricing, KnowledgeOwl pricing.
Common questions
No. AI answers are included on every plan with a flat-rate query allowance (100 to unlimited depending on plan). There are no per-resolution charges like Intercom or Zendesk.
When confidence is low, the system falls back to keyword search instead of guessing. Readers always get useful results, never hallucinated answers.