Your data, protected
Multibase is built with security at every layer. EU-hosted infrastructure, end-to-end encryption, and strict access controls keep your knowledge base safe.
EU data residency
All customer data stored on AWS eu-central-1 (Frankfurt). Data does not leave the EEA for storage.
Encryption
TLS 1.2+ for all data in transit. AES-256 encryption at rest for databases and object storage.
99.5% uptime SLA
Guaranteed monthly uptime on paid plans. Scheduled maintenance announced 24+ hours in advance.
GDPR compliance
Data Processing Agreement (GDPR Addendum) available for all customers. Standard Contractual Clauses for US provider transfers.
Authentication security
JWT tokens with short-lived access (15 min) and rotating refresh tokens. Passwords stored as bcrypt hashes — never in plaintext.
Secure media storage
All uploads via time-limited presigned URLs. No public write access to storage buckets. Alt text enforcement on all images.
Role-based access control
Control who can edit, review, and publish content. Audit trail of all changes with version history.
SOC 2 roadmap
SOC 2 Type II certification planned. Penetration testing planned as part of launch preparation. Security practices documented and available on request.
Have a security question?
Our team is happy to discuss security practices, provide our DPA, or walk through our infrastructure setup.