No. All paid plans include unlimited team members. Multibase charges per portal, not per seat. Your team grows and your bill stays the same.
Feature
Unlimited team members — no per-seat charges
Every editor, reviewer, and contributor included on all paid plans. Your team grows, your bill stays the same.
Why Multibase
Flat pricing, always
Intercom charges $132/seat on Expert. Zendesk charges per agent. Multibase charges per portal — team members are always unlimited.
No contributor limits
SMEs, translators, occasional editors — everyone gets an account. No more gatekeeping access to save on seats.
Content stays fresh
When everyone can edit, docs don't go stale. Subject matter experts update their own articles directly.
No permission tiers
All team members are editors with equal access. Simple, predictable, no surprises.
Feature comparison
| Feature | Multibase | Intercom | Zendesk | KnowledgeOwl |
|---|---|---|---|---|
| Team members included | ✅ Unlimited (paid plans) | ❌ Per-seat ($132+) | ❌ Per-agent ($55+) | ❌ Per-author ($20+) |
| Additional member cost | $0 | $132/seat/mo | $55–169/agent/mo | $20/author/mo |
| Contributor accounts | ✅ Full access | ❌ Light seats limited | ⚠️ Light agents | ⚠️ Reader-only |
Pricing accurate as of March 2026. Source: Intercom pricing, Zendesk pricing, KnowledgeOwl pricing.
Common questions
All team members are editors with equal access. There are no restrictive permission tiers or limited contributor accounts.
Yes. You can assign multiple authors and co-authors per article with an ordered list. Each author gets an avatar, name, and position displayed to readers.