Multibase vs Helpjuice
Comparing two knowledge base tools: pricing models, multi-brand support, AI features, and team management. Helpjuice is simple and focused; Multibase is built for multi-brand scale. Here's an honest breakdown.
Feature comparison
| Feature | Multibase | Helpjuice |
|---|---|---|
| Primary product | Knowledge base platform | Knowledge base tool |
| Multi-brand portals | ✅ 1–unlimited | ❌ 1 per account |
| White-label | ✅ All paid plans ($49+) | ⚠️ Higher tiers only |
| Custom CSS | ✅ Per portal | ✅ Available |
| Custom domain | ✅ All paid plans | ✅ Available |
| AI answers | ✅ Included (flat rate) | ❌ Not available |
| Team members | ✅ Unlimited (paid plans) | ❌ Per-user (4–60 per tier) |
| Content editor | Tiptap (block editor) | Basic WYSIWYG |
| Multilingual | ✅ AI-assisted translation | ⚠️ Limited |
| Search | ✅ Full-text + AI | ✅ Strong full-text search |
Pricing comparison
| Scenario | Multibase | Helpjuice |
|---|---|---|
| 1 editor, 1 portal | $49/mo | $120/mo (Starter, 4 users) |
| 5 editors, 1 portal | $49/mo | $200/mo (Run-Up, 16 users) |
| 10 editors, 3 portals | $149/mo | $289/mo + extra accounts |
| AI answers (1,000 queries/mo) | $0 (included in Growth) | N/A (not available) |
| Adding 1 more editor | $0 | May require tier upgrade |
Pricing accurate as of March 2026. Source: Helpjuice pricing.
Where Multibase wins
Multi-brand from one account
Manage unlimited branded portals from a single subscription. Helpjuice supports only one KB per account.
AI answers included
Built-in AI-powered answers from your content. Helpjuice has no AI answer capability.
Unlimited team members
No per-user pricing. Add as many editors, reviewers, and admins as you need without upgrading.
White-label on all paid plans
Full brand removal from $49/month. No need to pay for premium tiers to control your branding.
Where Helpjuice wins
Simpler to set up for single-brand use
Helpjuice is straightforward to get started with if you only need one knowledge base without multi-brand complexity.
Good internal KB features
Helpjuice has solid features for internal knowledge bases, including access restrictions and internal-only content.
Established track record
Helpjuice has been in the KB space for years with a proven track record and loyal customer base.
The verdict
If you need a simple, single-brand knowledge base and don't need AI answers or multi-brand support, Helpjuice is a decent choice — though its per-user pricing adds up fast. But if you need multiple branded portals, AI-powered answers, unlimited team members, or white-label without premium pricing, Multibase offers significantly more value at a lower cost.
See why teams choose Multibase over Helpjuice
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