Knowledge Base for Agencies
A knowledge base for agencies is a single platform that provisions a separate white-labeled help center — its own domain and branding — for each client, billed as one flat subscription instead of per-client fees. Multibase does this from $49/mo, with unlimited portals on the Enterprise plan.
Why agencies need a different kind of knowledge base
Agencies managing documentation for multiple clients hit a wall with single-brand tools fast: most knowledge base software is priced and built for one company, one domain, one set of branding. Running client work through that model means either buying a separate subscription per client — which erodes margin on every new account — or cramming unrelated clients into one shared, unbranded portal, which looks unprofessional and confuses readers about whose product they're reading about.
How the flat-subscription model changes the math
Multibase separates the account from the brand: one login, one billing relationship, and each client gets their own portal with its own custom domain, logo, and color scheme. Growth ($49/mo) includes 3 portals, Scale ($149/mo) includes 10, and Enterprise ($399/mo) is unlimited — so an agency onboarding a new client adds a portal, not a new contract. That flips the unit economics from 'each client costs more' to 'each client costs nothing extra' once you're on the right tier.
What client-facing portals need beyond branding
White-label theming is necessary but not sufficient. Agencies also need custom domains so each client's help center lives at help.clientdomain.com rather than a shared subdomain, AI-generated answers so clients get instant responses without the agency staffing a support desk per account, and flat pricing with a right-sized admin count that is not billed per client — Multibase includes a set number of admins on every paid plan, so adding a client doesn't mean adding a per-agent fee on top of the portal fee.
What to check before switching
Before moving client documentation to any multi-portal platform, confirm three things: whether white-label is included at the tier you'll actually use (some competitors gate it behind a $130-400/mo enterprise plan), whether adding a portal is free or metered as a new subscription, and whether content can be shared across portals when clients share common product features — Multibase supports both fully independent portals and shared content where it makes sense.
Frequently asked questions
What is a knowledge base for agencies?
It's a documentation platform built to serve multiple clients from one account — each client gets a separately branded, custom-domain help center, and the agency pays one subscription instead of one subscription per client.
Can each client have their own domain and branding?
Yes. On Multibase, every portal gets its own custom domain, logo, colors, and fonts, with no shared 'powered by' footer, so readers never see another client's branding.
Is it cheaper than buying a separate tool per client?
In almost all cases, yes. A flat plan with multiple included portals (from $49/mo for 3, unlimited on Enterprise at $399/mo) is cheaper than paying for a separate subscription per client once an agency serves more than two or three accounts.