Add a CNAME DNS record pointing your domain to your portal. SSL is provisioned automatically. No code changes required.
Feature
Custom domain per portal
Every brand gets its own CNAME-mapped domain. help.yourbrand.com — not yourproduct.multibase.io.
Why Multibase
CNAME mapping
Point any domain to your portal with a simple DNS record. SSL provisioned automatically.
One domain per portal
Each portal is a standalone branded experience. Readers never see multibase.io in their URL bar.
SEO-friendly
Each portal has its own sitemap, canonical URLs, and hreflang tags. Full control over search presence.
No extra cost
Custom domains are included on every paid plan. No per-domain charges.
Feature comparison
| Feature | Multibase | Intercom | Zendesk | KnowledgeOwl |
|---|---|---|---|---|
| Custom domain | ✅ All paid plans | ✅ Pro+ | ✅ | ✅ |
| Multiple domains | ✅ One per portal | ❌ Single | ⚠️ Enterprise | ✅ |
| Auto SSL | ✅ | ✅ | ✅ | ✅ |
| Per-portal SEO | ✅ Sitemap + hreflang | ⚠️ Basic | ✅ | ✅ |
Pricing accurate as of March 2026. Source: Intercom pricing, Zendesk pricing, KnowledgeOwl pricing.
Common questions
Yes. Every portal gets its own CNAME-mapped domain. Readers see help.yourbrand.com, not yourproduct.multibase.io.
Yes. You can use any subdomain like help.yourbrand.com or docs.yourbrand.com. Each portal can have a different subdomain on the same or different root domains.