Multibase suits teams that run help centers for several brands or clients from one account. Each portal has its own articles, custom domain and branding, with 3 portals on Growth ($49/mo), 10 on Scale ($149/mo) and unlimited on Enterprise ($399/mo), billed annually. On HelpDocs, every separate knowledge base is its own account from $99/mo.
Alternative
Looking for a HelpDocs alternative?
Multibase gives you everything HelpDocs offers for knowledge bases — plus multi-brand portals, white-label, and flat pricing with no per-seat fees. From $49/month.
Multibase is a HelpDocs alternative for teams that run more than one brand or need to drop vendor attribution: 3 separate branded portals cost $49/mo on Growth, while HelpDocs needs one account per knowledge base from $99/mo each (billed annually) and keeps its attribution on every plan. HelpDocs is still stronger for AI authoring and its in-app widget.
About HelpDocs
HelpDocs is a polished knowledge base for a single product team, with strong AI authoring, Ask AI answers for readers and the Lighthouse in-app widget. Plans start at $99/mo billed annually ($129 monthly) for Sprout with 5 editors; Bloom is $239 and Harvest $399. Each account holds one knowledge base, and HelpDocs attribution stays on every plan.
Why teams leave HelpDocs
One knowledge base per account
A second brand with its own articles means a second HelpDocs account on its own plan. Accounts billed together get 20% off the cheapest plan, but you still pay per knowledge base.
Extra domains share the same content
Additional domains change the logo, colors, name and SEO, but every domain shows the same articles and categories. Harvest includes 2; the price of extra domains is not published.
Attribution you cannot turn off
HelpDocs attribution is required on every plan. You can show it as text, a logo or both, but not remove it.
Why teams choose Multibase instead
3 separate portals for $49
Multibase Growth includes 3 portals, each with its own articles, custom domain and branding, for $49/mo. Scale covers 10 for $149/mo.
No vendor attribution
Branding removal is included from Growth, so readers see only your brand.
A free plan to start
Starter is free with 1 portal and 100 AI queries/month. HelpDocs has a 14-day trial and no free plan.
Public MCP endpoint per portal
Each portal is exposed as a public, read-only MCP endpoint, so your customers' AI assistants can search and read your published articles.
When HelpDocs is the better fit
One brand, a larger writing team (5 editors on Sprout vs 3 admins on Growth), deep AI authoring or the Lighthouse widget: HelpDocs serves that case well.
Pricing: HelpDocs vs Multibase
| HelpDocs | Multibase | |
|---|---|---|
| Free plan | None (14-day trial) | 1 portal, 100 AI queries/mo |
| 1 knowledge base | $99/mo (Sprout) | $49/mo (Growth) |
| 3 separate knowledge bases | ≈ $257/mo (3 Sprout accounts, 20% off 2) | $49/mo (Growth) |
| 10 separate knowledge bases | ≈ $812/mo (10 Sprout accounts, 20% off 9) | $149/mo (Scale) |
| Remove vendor attribution | Not available | Growth and up |
| Annual savings | — | $600–2,500/year |
Pricing accurate as of October 2026. Source: HelpDocs pricing.
Frequently asked questions
Yes. Multibase Starter is free with 1 portal, 1 admin and 100 AI queries per month, on a Multibase subdomain with a "Powered by Multibase" footer. HelpDocs has no free plan, only a 14-day trial without a card. Growth at $49/mo adds a custom domain, branding removal and 1,000 AI queries.
On Growth and above, the Multibase team runs the migration for you: articles and categories are moved, images are re-hosted and old URLs are redirected to the new pages. It is a managed service, not a self-serve import tool. If you run several HelpDocs accounts, each one becomes a portal in a single Multibase account.
You lose the Lighthouse in-app widget, HelpDocs' deeper AI writing tools and its author-side MCP that can create and edit articles. Multibase has no reusable snippets, live chat or ticketing. Growth also includes 3 admins, against 5 editors on HelpDocs Sprout.
For 3 separate knowledge bases, HelpDocs costs about $257/mo (three Sprout accounts, 20% off two of them) versus $49/mo on Multibase Growth, roughly $2,500 a year. Even for a single knowledge base, Growth is $50/mo less than Sprout, or $600 a year. Both prices are billed annually.
Switch from HelpDocs in minutes
We migrate your existing content for you on Growth and above. Join the beta — limited spots.