Yes. Tell us and we switch your plan the same day. Changes apply from your next billing cycle.
Multibase pricing — flat plans, every brand included
Free to start. Growth $49/mo for 3 white-label portals, Scale $149/mo for 10, Enterprise $399/mo for unlimited. No per-seat fees, custom domains and AI answers included.
Pricing
Simple, flat pricing.
Flat pricing that scales with your brands, not your headcount. Run multiple branded portals and a right-sized admin team on one plan — white-label from $49, no per-brand tax, no per-agent fees. Authenticated readers included, unlimited.
Starter
$0/month
Prices exclude VAT.
For individuals getting started with a single brand.
Request early access- 1 portal
- 1 admin
- 1 reader group
- 100 AI queries/month
- Community support
Most popular
Growth
$49/month
Prices exclude VAT.
For growing SaaS teams with multiple brands.
Request early access- 3 portals
- 3 admins
- 3 reader groups
- 1000 AI queries/month
- Bring your own AI key
- Custom domain
- Remove “Powered by Multibase” footer
- Direct WhatsApp support
Scale
$149/month
Prices exclude VAT.
For agencies and multi-brand platforms.
Request early access- 10 portals
- 10 admins
- 10 reader groups
- 5000 AI queries/month
- Bring your own AI key
- Custom domain
- Remove “Powered by Multibase” footer
- Priority WhatsApp support
Enterprise
$399/month
Prices exclude VAT.
For large organizations with custom needs.
Contact us- unlimited portals
- unlimited admins
- unlimited reader groups
- unlimited AI queries/month
- Bring your own AI key
- Custom domain
- Remove “Powered by Multibase” footer
- Dedicated support + SLA
Additional AI queries: $20 per 1,000 — or bring your own AI key on Growth and up.
Cost efficiency at a glance
Scenario: 3 branded portals, 3 admins.
| Vendor | Monthly cost |
|---|---|
| Multibase | $49 |
| Help Scout | ~$135 |
| Freshdesk | ~$165 |
| Docsie | $170 |
| KnowledgeOwl | ~$250 |
| Zendesk | ~$345 |
| Intercom | ~$396 |
| Document360 | Quote only |
| Helpjuice | ~$747 |
Even with our admin limits, Multibase stays the most cost-efficient — and grows with you.
Figures are estimates based on each vendor's published pricing, not vendor quotes.
Pricing questions
Yes. Annual billing saves 20% compared to monthly. Available on Growth, Scale, and Enterprise plans.
Your data is available for export for 30 days after cancellation, then permanently deleted. You can export all articles, categories, and media at any time.
Start on the free Starter plan — no card needed. Move to Growth or Scale when you need more portals.
A portal is a branded help center on its own custom domain with its own logo, colors, and navigation. One portal = one brand. The Starter plan includes 1 portal, Growth includes 3, Scale includes 10.
Yes. Additional AI queries cost $20 per 1,000 on any plan. Usage is tracked in your dashboard. Enterprise plans include unlimited AI queries.
Join the beta — early users get 40% off for life
Limited spots in the current cohort. No credit card required.