Multibase continuously analyses reader searches and AI conversations to find questions your documentation doesn't answer. Related gaps are grouped into themes and ranked by frequency.
Feature
Gap Finder — your docs improve automatically
AI analyses what readers search for and where they get stuck. It finds the gaps, groups them by topic, and drafts articles to fill them — so your knowledge base gets better every day.
Why Multibase
Automatic gap detection
Multibase continuously analyses reader searches and AI conversations to find questions your documentation doesn't answer. No manual audits needed.
AI-generated article drafts
For every gap found, Multibase generates a draft article based on the real questions readers asked. Review, edit, and publish with one click.
Smart topic clustering
Related gaps are grouped into themes so you can fix multiple issues at once. Fix one article and close 10 gaps.
Prioritised by frequency
Gaps are ranked by how often readers hit them. You always work on the highest-impact content first.
Knowledge quality score
A real-time score tracks how well your content covers what readers actually ask. Watch it improve as you fill gaps.
Per-portal gap tracking
Each brand portal has its own gap report. See which portals have the weakest coverage and need attention.
Feature comparison
| Feature | Multibase | Intercom | Zendesk | KnowledgeOwl |
|---|---|---|---|---|
| Automatic gap detection | ✅ Continuous | ❌ | ❌ | ⚠️ Manual |
| AI article draft generation | ✅ One-click publish | ❌ | ❌ | ❌ |
| Topic clustering | ✅ Automated | ❌ | ❌ | ❌ |
| Knowledge quality score | ✅ Real-time | ❌ | ❌ | ❌ |
| Per-portal gap reports | ✅ | ❌ Single brand | ⚠️ Enterprise | ❌ |
Pricing accurate as of March 2026. Source: Intercom pricing, Zendesk pricing, KnowledgeOwl pricing.
Common questions
For every gap found, Multibase generates a draft article based on real reader questions. However, drafts are never auto-published. You review, edit, and publish with one click.
Gap Finder with automatic content gap detection, AI article drafts, and knowledge quality scoring is available on paid plans. Each portal gets its own gap report.