Insights for documentation teams
Guides on multi-brand knowledge bases, white-label portals, AI search, and content management.
White-label knowledge base: the complete guide
What white-label means for knowledge bases, why it matters for multi-brand SaaS, and how to set up fully branded help portals without enterprise pricing.
Migrating from Intercom Articles: what actually happens to your content
Exactly what happens when you migrate from Intercom Articles to Multibase — articles, categories, images, internal links. What transfers, what you review, and how long it takes.
Four reasons we stopped using Intercom Articles — and what we use instead
After years on Intercom Articles, we switched. Here's what pushed us: JS rendering issues, $132/seat white-label, paid localization add-ons, and branding that won't go away.
I couldn't afford my own help center. So I built one.
The founder story behind Multibase — why a B2B SaaS Co-Founder built a white-label knowledge base platform after failing to find one he could afford.
Knowledge base for agencies: how to provision client portals in 20 minutes
How digital agencies can manage branded help centers for every client from a single account — and earn 30% recurring commission doing it.
How to manage documentation for multiple brands without duplicating everything
The multi-brand documentation problem: why copy-paste doesn't scale, and how to maintain one source of truth across 5, 10, or 50 branded help portals.