Vous cherchez une alternative a Document360 ?
Multibase vous offre tout ce que propose Document360 pour les bases de connaissances — plus des portails multi-marques, la marque blanche et un tarif fixe sans frais par siège. À partir de 49 $/mois.
Multibase is the alternative for teams that outgrew Document360's per-project pricing: white-label multi-brand portals are included from $49/mo with published pricing, while Document360 has been quote-only since November 2024, bills every brand as a separate project, and gates white-label behind its top Enterprise tier.
À propos de Document360
Document360 is a mature dedicated knowledge base platform with a strong editor and structured authoring. In November 2024 it removed its published pricing tiers, and any plan now requires a sales call — its plans are now named Professional, Business, and Enterprise (the old free tier is gone for new signups). G2 reviewers report that renewal prices have nearly doubled. There is no native multi-brand mode, so every additional brand is billed as a separate project, and white-label branding removal is gated to the top Enterprise tier. The Eddy AI assistant is sold as a separately-licensed add-on with credit caps.
Pourquoi les équipes quittent Document360
Quote-only pricing since November 2024
Document360 removed its published price tiers in late 2024. Any plan now requires a sales call — and G2 reviewers report renewal prices nearly doubling year-on-year.
Per-project model multiplies cost across brands
Document360 has no native multi-brand mode — every brand is a separate project with its own quoted subscription, multiplying cost linearly per brand.
White-label gated to the highest tier
Removing Document360 branding and using a custom domain requires the top Enterprise tier — a steep minimum for basic white-label.
Eddy AI is a paid add-on with credit rationing
Document360's "Eddy" AI assistant is sold separately, and reviewers cite credit caps that lead to unpredictable costs during busy periods.
Pourquoi les équipes choisissent Multibase à la place
Published prices, no sales call
$49 Growth, $149 Scale, $399 Enterprise — on the website, all the time. No quote forms, no negotiation, no surprise renewal hikes.
Multi-brand from $49/mo
3 white-label portals on Growth, 10 on Scale, unlimited on Enterprise — all from one account. No per-project subscriptions.
White-label included on every paid plan
Full brand removal, custom domain, and custom CSS starting at $49/month. White-label is not gated to a higher tier.
AI answers included, no credit add-ons
Up to 5,000 AI queries/month on Scale, unlimited on Enterprise. AI is built into the plan, not a separately-licensed add-on.
Tarifs : Document360 vs Multibase
| Document360 | Multibase | |
|---|---|---|
| Published prices | Quote-only since Nov 2024 | $49 / $149 / $399 — on the site |
| 1 editor, 1 portal | Quote required (prices not published) | $0 (Starter) · $49/mo with custom domain |
| 3–5 branded portals | Quote-based (prices not published) | $49–149/mo (one account) |
| White-label / custom domain | Gated to top Enterprise tier | All paid plans ($49+) |
| AI answers | Eddy add-on with credit caps | Included up to 5,000/mo |
| Économies annuelles | — | $3,000–6,000/year |
Tarifs exacts à octobre 2026. Source : Tarifs Document360.
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