Multibase vs Document360
Comparing two dedicated knowledge base platforms: pricing models, multi-brand support, white-label, AI features, and team management. Here's an honest breakdown.
Multibase includes white-label multi-brand portals on every paid plan from $49/mo with published pricing, while Document360 gates white-label behind its top Enterprise tier, has been quote-only since November 2024, and bills each brand as a separate project.
Comparaison des fonctionnalités
| Fonctionnalité | Multibase | Document360 |
|---|---|---|
| Primary product | Knowledge base platform | Knowledge base platform |
| Multi-brand portals | ✅ 1–unlimited | ❌ 1 per project (separate quoted subscription) |
| White-label | ✅ All paid plans ($49+) | ⚠️ Quote-based (prices not published) |
| Custom CSS | ✅ Per portal | ✅ Professional+ |
| Custom domain | ✅ All paid plans | ⚠️ Enterprise tier (quote-based) |
| AI answers | ✅ Included (flat rate) | ⚠️ Eddy AI (add-on cost) |
| Pricing model | ✅ Flat, admins included per tier | ⚠️ Per-team-plan pricing |
| Content editor | Tiptap (block editor) | Markdown + WYSIWYG |
| Multilingual | ✅ AI-assisted translation | ✅ Built-in localization |
| Analytics | ✅ All paid plans | ✅ Advanced analytics |
| API & integrations | ✅ REST API | ✅ REST API + marketplace |
| SEO features | ✅ Built-in | ✅ Advanced SEO tools |
Comparaison des tarifs
| Scénario | Multibase | Document360 |
|---|---|---|
| 1 editor, 1 portal | $0 (Starter) · $49/mo with custom domain | Quote-based (prices not published) |
| 2 editors, 3 portals | $49/mo | Quote-based (prices not published) |
| 5 editors, 5 portals | $149/mo | Quote-based (prices not published) |
| White-label + custom domain | $49/mo (included) | Quote-based (prices not published) |
| AI answers (1,000 queries/mo) | $0 (included in Growth) | Add-on cost |
Tarifs exacts à octobre 2026. Source : Tarifs Document360.
Les points forts de Multibase
Multi-brand from one account
Manage unlimited branded portals from a single subscription. Document360 requires a separate project and quoted subscription per brand.
White-label from $49/mo, published
Full brand removal and custom domain on all paid plans, at a public price. Document360 gates white-label to its top Enterprise tier, and pricing is sales-quote-only since November 2024.
Predictable AI costs
Flat-rate AI queries included in your plan. No add-on pricing or per-query fees.
Flat pricing, no per-seat fees
A right-sized admin count is included per tier on every paid plan. No per-seat charges that scale with your team.
Les points forts de Document360
Larger ecosystem and marketplace
Document360 has a mature integration marketplace with more third-party apps and plugins.
More mature analytics
Advanced analytics with detailed article performance, search analytics, and reader behavior insights.
Established brand with SOC 2
Document360 is a well-known platform with SOC 2 compliance and years of enterprise track record.
Le verdict
Document360 is a mature, feature-rich KB platform with a strong ecosystem. If you need a single-brand knowledge base with advanced analytics and don't mind a sales-quote process — prices are not published — it's a solid choice. But if you need multi-brand portals, white-label without a top-tier gate, published pricing, or AI answers without add-on fees, Multibase delivers more value at a fraction of the cost.
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