Vous cherchez une alternative a Zendesk ?
Multibase vous offre tout ce que propose Zendesk pour les bases de connaissances — plus des portails multi-marques, la marque blanche et un tarif fixe sans frais par siège. À partir de 49 $/mois.
Multibase is the alternative for teams that just need a knowledge base, not a full support suite: multi-brand white-label portals are included flat from $49/mo, while Zendesk bundles its knowledge base into a per-agent support platform and requires Professional ($115/agent/mo) for white-label and up to 5 brands, with costs rising as your team grows.
À propos de Zendesk
Zendesk is a customer service suite with a Guide module for knowledge bases. While feature-rich, Zendesk's KB capabilities are bundled into a much larger (and more expensive) support platform priced per agent. Multi-brand (up to 5 help centers) requires the Professional tier at $115/agent/month, and widget unbranding is not included on Team or Professional.
Pourquoi les équipes quittent Zendesk
Per-agent pricing adds up
Starting at $55/agent/month for Suite Team, $115/agent for Professional, and custom pricing for Enterprise. A 4-agent team on Professional costs $460/month.
Per-agent pricing for white-label and multi-brand
Removing Zendesk branding and running separate branded help centers (up to 5) require Professional at $115/agent — over double the entry price, and cost keeps climbing with every seat.
Multi-brand scales with your headcount
Professional covers up to 5 help centers; beyond that you need a custom Enterprise quote. Either way, you're paying per agent, not per portal.
You're paying for features you don't use
Ticketing, live chat, talk, messaging — Zendesk bundles everything. If you just need a knowledge base, you're overpaying significantly.
Pourquoi les équipes choisissent Multibase à la place
KB-focused, not bundled
Multibase is purpose-built for knowledge bases. No ticketing bloat, no unused features inflating your bill.
Multi-brand from $49/month
3 branded portals on Growth, 10 on Scale. No enterprise gate. Each portal fully white-labeled.
Flat pricing, no per-agent fees
A right-sized admin count is included on every paid plan. No per-agent charges that scale with your team.
Tarifs : Zendesk vs Multibase
| Zendesk | Multibase | |
|---|---|---|
| 2 agents, basic KB | $110/mo (Team, $55/agent) | $49/mo |
| 2 agents, white-label | $230/mo (Professional, $115/agent) | $49/mo |
| 5 agents, multi-brand | $575/mo (Professional, $115/agent) | $149/mo |
| AI answers | $1.50/resolution extra | Included |
| Custom CSS | Professional+ | All paid plans |
| Économies annuelles | — | $2,172–5,112/year |
Tarifs exacts à octobre 2026. Source : Tarifs Zendesk.
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