Multibase vs Help Scout
Help Scout Docs is clean and simple. Multibase adds multi-brand, AI answers, and flat pricing with no per-user fees — at a lower price point.
Multibase includes white-label multi-brand portals on every paid plan from $49/mo, while Help Scout's white-label starts on its $45/user Plus plan and additional Docs sites cost $20/mo each on top of per-user fees.
Comparaison des fonctionnalités
| Fonctionnalité | Multibase | Help Scout |
|---|---|---|
| Primary product | Knowledge base platform | Shared inbox + Docs |
| Multi-brand portals | ✅ 1–unlimited | ⚠️ 3 sites (Plus), 5 (Pro), +$20/mo/site |
| White-label | ✅ All paid plans ($49+) | ⚠️ Custom branding (tier not published) |
| Custom CSS | ✅ Per portal | ⚠️ Plus+ |
| Custom domain | ✅ All paid plans | ✅ |
| AI answers for KB | ✅ Native, included | ❌ AI is inbox-focused |
| Pricing model | ✅ Flat, admins included per tier | ❌ Per-user ($25–75/mo) |
| Content editor | Tiptap block editor | WYSIWYG |
| Multilingual | ✅ AI-assisted | ⚠️ Manual / separate sites |
| Analytics | ✅ All plans | ⚠️ Basic (Plus+) |
| Shared inbox | ❌ | ✅ Core feature |
| Beacon widget | ❌ | ✅ |
Comparaison des tarifs
| Scénario | Multibase | Help Scout |
|---|---|---|
| 2 users, 1 site | $49/mo | $50–150/mo |
| 5 users, 1 site | $149/mo (Scale) | $125–375/mo |
| 5 users, 5 branded sites | $149/mo | $375/mo (1 account, Pro plan) |
| White-label | $49/mo (Growth) | Tier not published |
| Adding 1 team member | $0 | $25–75/mo |
Tarifs exacts à octobre 2026. Source : Tarifs Help Scout.
Les points forts de Multibase
Multi-brand architecture
One content source, unlimited branded portals, flat pricing. Help Scout charges $20/mo per additional Docs site on top of per-user fees.
AI answers for readers
Native AI-powered answers in the KB. Help Scout's AI focuses on the inbox, not documentation.
Flat pricing, no per-user fees
A right-sized admin count is included per tier. Help Scout's per-user pricing adds up fast.
Better KB value
Full-featured KB from $49/mo. Help Scout's white-label and multi-site features start at Plus ($45/user), plus per-site fees.
Les points forts de Help Scout
Shared inbox
Help Scout's core strength. Excellent email-based support with collision detection and workflows.
Beacon widget
Embedded help widget that surfaces KB articles in-app. Clean, well-designed.
Simplicity
Help Scout is known for being easy to set up and use. Minimal learning curve.
Le verdict
Help Scout excels at email-based support with a clean, simple KB. But for multi-brand documentation, the per-user pricing plus per-site fees for additional Docs sites make it expensive. Multibase is purpose-built for teams managing multiple branded knowledge bases — at a fraction of the cost.
Découvrez pourquoi les équipes choisissent Multibase plutôt que Help Scout
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