Multibase vs Helpjuice
Comparing two knowledge base tools: pricing models, multi-brand support, AI features, and team management. Helpjuice is simple and focused; Multibase is built for multi-brand scale. Here's an honest breakdown.
Multibase manages unlimited branded portals from a single subscription starting at $49/mo, while Helpjuice supports only one knowledge base per account and starts at $249/mo for its entry tier.
Comparaison des fonctionnalités
| Fonctionnalité | Multibase | Helpjuice |
|---|---|---|
| Primary product | Knowledge base platform | Knowledge base tool |
| Multi-brand portals | ✅ 1–unlimited | ❌ 1 per account |
| White-label | ✅ All paid plans ($49+) | ✅ Included on all plans |
| Custom CSS | ✅ Per portal | ✅ Available |
| Custom domain | ✅ All paid plans | ✅ Available |
| AI answers | ✅ Included (flat rate) | ⚠️ Higher tiers only |
| Pricing model | ✅ Flat, admins included per tier | ❌ Per-user (30–100+ per tier) |
| Content editor | Tiptap (block editor) | Basic WYSIWYG |
| Multilingual | ✅ AI-assisted translation | ⚠️ Limited |
| Search | ✅ Full-text + AI | ✅ Strong full-text search |
Comparaison des tarifs
| Scénario | Multibase | Helpjuice |
|---|---|---|
| Entry plan | $49/mo | $249/mo (Knowledge Base, 30 users) |
| AI-enabled plan | $49/mo | $449/mo (AI-Knowledge Base, 100 users) |
| 10 editors, 3 portals | $149/mo | $249–449/mo + extra accounts |
| AI answers (1,000 queries/mo) | $0 (included in Growth) | Requires $449/mo tier |
| Free tier | ✅ Starter (free) | ❌ 14-day trial only |
Tarifs exacts à octobre 2026. Source : Tarifs Helpjuice.
Les points forts de Multibase
Multi-brand from one account
Manage unlimited branded portals from a single subscription. Helpjuice is single-brand — one knowledge base per account, so multiple brands mean multiple paid accounts.
AI answers from $49/month
Built-in AI-powered answers on every paid plan. Helpjuice only offers AI on its $449/month tier and up.
Flat pricing, no per-user fees
A right-sized admin count is included per tier — add editors, reviewers, and admins up to that allowance without per-user charges that scale with your team.
Lower entry price, plus a free tier
Multibase starts at $49/month with a free Starter tier available. Helpjuice has no free plan and its cheapest paid tier is $249/month.
Les points forts de Helpjuice
Simpler to set up for single-brand use
Helpjuice is straightforward to get started with if you only need one knowledge base without multi-brand complexity.
Good internal KB features
Helpjuice has solid features for internal knowledge bases, including access restrictions and internal-only content.
Established track record
Helpjuice has been in the KB space for years with a proven track record and loyal customer base.
Le verdict
If you need a simple, single-brand knowledge base and don't mind a $249/month floor, Helpjuice is a decent choice — it does include white-label on every tier now. But if you need multiple branded portals, AI-powered answers from an affordable tier, flat pricing with no per-user fees, or a free plan to start on, Multibase offers significantly more value at a lower cost.
Découvrez pourquoi les équipes choisissent Multibase plutôt que Helpjuice
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