Multibase vs Freshdesk
Freshdesk bundles KB with a helpdesk. Multibase is purpose-built for knowledge bases with multi-brand, AI answers, and flat pricing.
Multibase includes multi-brand portals and basic white-label on every paid plan from $49/mo flat, while Freshdesk requires its Pro tier at $55 per agent for multiple products and prices per agent rather than per portal.
Comparaison des fonctionnalités
| Fonctionnalité | Multibase | Freshdesk |
|---|---|---|
| Primary product | Knowledge base platform | Help desk + KB |
| Multi-brand portals | ✅ 1–unlimited | ⚠️ From Pro ($55/agent), unlimited on Enterprise ($89/agent) |
| White-label (basic) | ✅ All paid plans | ✅ From Growth ($19/agent) |
| Custom CSS/JS | ✅ Per portal | ⚠️ Enterprise only |
| AI answers | ✅ Included | ⚠️ Freddy AI (limited / extra) |
| Pricing model | ✅ Flat, admins included per tier | ❌ Per-agent |
| Content editor | Tiptap block editor | Basic WYSIWYG |
| Multilingual | ✅ AI-assisted | ✅ Manual |
| Analytics | ✅ All plans | ⚠️ Pro+ |
| Ticketing | ❌ | ✅ Core feature |
Comparaison des tarifs
| Scénario | Multibase | Freshdesk |
|---|---|---|
| 2 agents, basic KB | $49/mo | $38–110/mo |
| 3 agents, multi-brand | $49/mo | $165/mo (Pro) |
| 5 agents, 10 portals | $149/mo | $445/mo (Enterprise) |
| Adding 1 team member | $0 | $19–89/mo |
Tarifs exacts à octobre 2026. Source : Tarifs Freshdesk.
Les points forts de Multibase
Purpose-built for KB
Better editor, better search, better structure. Not a helpdesk with KB bolted on.
Multi-brand without per-agent scaling
Branded portals from $49/mo flat. Freshdesk gates multi-brand behind Pro at $55/agent, scaling with team size.
AI answers included
Flat-rate AI queries. No per-resolution or credit-based billing.
Flat pricing, no per-agent fees
A right-sized admin count is included per tier. No per-agent charges that scale with your team.
Les points forts de Freshdesk
Full helpdesk suite
Ticketing, SLA management, automations, and phone support in one platform.
Lower entry price
Freshdesk's free tier (1–2 agents) covers basic ticketing + KB for 6 months. Good for very small teams testing the waters.
Freshworks ecosystem
Integrates with Freshsales, Freshchat, and other Freshworks products.
Le verdict
Freshdesk's free tier (1–2 agents, 6 months) is a reasonable trial for tiny teams that need basic ticketing + KB. But once you need multiple branded portals, Freshdesk requires upgrading to Pro at $55/agent — and pricing keeps scaling with every agent you add. Multibase's flat per-portal pricing stays cheaper as the team grows, with better KB-specific features.
Découvrez pourquoi les équipes choisissent Multibase plutôt que Freshdesk
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