Multibase vs KnowledgeOwl
Both run several knowledge bases from one account with shared content, AI answers and full branding control. The difference is pricing shape: KnowledgeOwl charges a base plan plus $25/mo per extra author and $50/mo per extra knowledge base; Multibase includes a set number of portals and admins per plan.
For 3 authors and 5 branded knowledge bases, Multibase costs $149/mo (Scale) and KnowledgeOwl $350/mo (Basic $100 + 2 authors at $25 + 4 extra knowledge bases at $50). Both support multiple knowledge bases in one account with shared content and AI answers.
Comparaison des fonctionnalités
| Fonctionnalité | Multibase | KnowledgeOwl |
|---|---|---|
| Multiple brands in one account | ✅ 3 portals on Growth, 10 on Scale | ✅ Extra knowledge bases at $50/mo each |
| Content shared between brands | ✅ | ✅ |
| White-label | ✅ All paid plans | ✅ Full branding control (all plans) |
| Custom CSS | ✅ | ✅ |
| Custom domain | ✅ Paid plans | ✅ |
| AI answers / chatbot | ✅ Query quota per plan (1,000/mo on Growth) | ✅ AI chatbot and AI search (100 AI credits/mo on Basic) |
| Pricing model | Flat per plan, admins included | Base plan + $25/mo per extra author |
| Content editor | Tiptap block editor | WYSIWYG + markdown |
| Analytics | ✅ All plans | ✅ All plans |
Comparaison des tarifs
| Scénario | Multibase | KnowledgeOwl |
|---|---|---|
| 1 author, 1 knowledge base | $0 (Starter) · $49/mo with custom domain | $100/mo (Basic) |
| 3 authors, 1 knowledge base | $49/mo (Growth) | $150/mo (Basic + 2 authors) |
| 3 authors, 5 knowledge bases | $149/mo (Scale) | $350/mo (Basic + 2 authors + 4 KBs) |
Tarifs exacts à octobre 2026. Source : Tarifs KnowledgeOwl.
Les points forts de Multibase
Brands included in the plan
Growth includes 3 portals and Scale 10, so adding a brand doesn't add $50/mo.
No per-author fees
Admins are included per tier (3 on Growth, 10 on Scale) instead of $25/mo per extra author.
Lower total for small multi-brand teams
3 authors and 5 brands cost $149/mo on Multibase versus $350/mo on KnowledgeOwl Basic.
Les points forts de KnowledgeOwl
Established track record
KnowledgeOwl has been around longer with a proven, stable product and loyal customer base.
Advanced customization
Deep template customization (HTML/CSS/JS), custom widgets and flexible content types.
Contextual help widget
Embeddable help widget that surfaces relevant articles in-app.
Le verdict
KnowledgeOwl is a mature tool with deep customization, and it handles several knowledge bases in one account. For small teams running several brands, Multibase costs less because portals and admins are included in the plan: 3 authors and 5 brands are $149/mo versus $350/mo.
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