Vous cherchez une alternative a Freshdesk ?
Multibase vous offre tout ce que propose Freshdesk pour les bases de connaissances — plus des portails multi-marques, la marque blanche et un tarif fixe sans frais par siège. À partir de 49 $/mois.
Multibase is the alternative for teams that need a purpose-built knowledge base, not a ticketing suite with a KB attached: multi-brand white-label portals are included from $49/mo flat, while Freshdesk charges per agent and requires Pro ($55/agent) or higher for multiple products, with pricing that scales as the team grows.
À propos de Freshdesk
Freshdesk is a help desk platform with a built-in knowledge base. Like Zendesk, the KB is part of a larger ticketing suite. Multi-brand support starts on Pro, with advanced customization reserved for Enterprise. Pricing is per agent, scaling with team size rather than portal count, and the free tier is limited to 1–2 agents for 6 months. The knowledge base tooling is secondary to the ticketing system.
Pourquoi les équipes quittent Freshdesk
KB is secondary to ticketing
Freshdesk's knowledge base is a feature of their help desk, not the product. Limited editor, basic customization, no content-sharing across brands.
Per-agent pricing
Freshdesk charges per agent starting at $19/agent/month (Growth), up to $89/agent for Enterprise. Advanced KB customization (custom CSS/JS) needs Enterprise.
Multi-brand needs Pro or higher
Running multiple branded portals requires Freshdesk Pro at $55/agent (up to 5 products), or Enterprise at $89/agent for unlimited — and cost scales with every agent added.
Basic AI capabilities
Freddy AI is limited in scope for knowledge base use cases. Advanced AI features cost extra.
Pourquoi les équipes choisissent Multibase à la place
Purpose-built for KBs
Multibase is a knowledge base platform, not a help desk with a KB bolted on. Better editor, better search, better structure.
Multi-brand without per-agent scaling
3 portals on Growth ($49/mo flat), 10 on Scale ($149/mo). Full white-label included, no per-agent surcharge like Freshdesk's Pro/Enterprise tiers.
AI-first reader experience
AI answers as the default UX, not an afterthought. Readers get synthesized answers, not article lists.
Tarifs : Freshdesk vs Multibase
| Freshdesk | Multibase | |
|---|---|---|
| 3 agents, basic KB | $57–267/mo | $49/mo |
| 3 agents, multi-brand | $165/mo (Pro) | $49/mo |
| Additional agent | $19–89/mo each | $0 |
| White-label (basic) | From Growth ($19/agent) | All paid plans |
| AI answers | Limited / extra | Included |
| Économies annuelles | — | $1,392–3,552/year |
Tarifs exacts à octobre 2026. Source : Tarifs Freshdesk.
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