Vous cherchez une alternative an Intercom ?
Multibase vous offre tout ce que propose Intercom pour les bases de connaissances — plus des portails multi-marques, la marque blanche et un tarif fixe sans frais par siège. À partir de 49 $/mois.
Multibase is the alternative for teams that only need a knowledge base, not a full messaging suite: multi-brand white-label portals with flat pricing and a right-sized admin count are included from $49/mo, while Intercom charges per seat and gates multi-brand white-label behind its top Expert tier at $132/seat/mo (entry Essential is $29/seat/mo).
À propos de Intercom
Intercom is a customer messaging platform with help center functionality. Their knowledge base is part of a larger suite that includes live chat, bots, and ticketing. For teams that only need a knowledge base, Intercom's pricing model — per-seat, from $29/seat on Essential up to $132/seat on Expert, with multi-brand white-label gated behind that top Expert tier — makes it expensive and rigid.
Pourquoi les équipes quittent Intercom
Per-seat pricing scales fast
Intercom's Expert tier is $132/seat (entry Essential is $29/seat). A 4-person team on Expert costs $528/month just for knowledge base with multi-brand white-label. Add more editors and the bill grows linearly.
Multi-brand white-label requires the top plan
Intercom offers a multibrand Help Center, but only on the top Expert tier at $132/seat. Most teams can't justify this per-seat cost for a help center.
Multi-brand gets expensive, not impossible
Intercom can run many branded Help Centers in a single workspace, but only on Expert. Every editor on the account pays the $132/seat rate, so the more brands and editors you add, the faster the bill scales.
AI answers cost extra
Fin AI costs $0.99 per outcome on top of your subscription. Unpredictable costs that scale with your traffic.
Pourquoi les équipes choisissent Multibase à la place
Save $1,380–4,560/year
Multibase Scale at $149/month gives you 10 portals, a right-sized admin count with no per-seat fees, and full white-label. That's less than one Intercom Expert seat ($132/mo).
Multi-brand from day one, on a flat tier
One account, unlimited branded portals from $49/mo. Write content once, publish to every brand. No content duplication, and no need to pay Intercom's top per-seat tier just to unlock multi-brand.
AI answers included
Up to 5,000 AI queries/month on Scale plan. No per-outcome fees. Predictable costs.
Tarifs : Intercom vs Multibase
| Intercom | Multibase | |
|---|---|---|
| 2 editors, 1 portal (white-label) | $264/mo (Expert, 2 seats) | $49/mo |
| 2 editors, 5 portals (white-label) | $264/mo (Expert, 2 seats) | $149/mo |
| 5 editors, 10 portals (white-label) | $660/mo (Expert, 5 seats) | $149/mo |
| Multi-brand white-label | Expert tier required ($132/seat) | All paid plans, from $49/mo |
| AI answers | $0.99 per outcome extra | Included |
| Économies annuelles | — | $1,380–4,560/year |
Tarifs exacts à octobre 2026. Source : Tarifs Intercom.
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