Vous cherchez une alternative a Help Scout ?
Multibase vous offre tout ce que propose Help Scout pour les bases de connaissances — plus des portails multi-marques, la marque blanche et un tarif fixe sans frais par siège. À partir de 49 $/mois.
Multibase is the alternative for teams that need more than one branded knowledge base: flat pricing with a right-sized admin count and native multi-brand portals from a single content source are included from $49/mo, while Help Scout's Docs charges per user ($25–75/mo) plus $20/mo for each additional site beyond your plan's included allotment.
À propos de Help Scout
Help Scout is a customer communication platform with Docs — a clean, simple knowledge base tool. Docs supports multiple sites within one account, but each additional site costs extra on top of per-user fees, and its AI capabilities are inbox-focused rather than KB-focused.
Pourquoi les équipes quittent Help Scout
Per-user pricing
Help Scout charges $25/user/month on Standard, $45 on Plus, and $75 on Pro. Growing teams see costs climb quickly.
Per-site fees for multi-brand
Docs supports multiple sites in one account (3 on Plus, 5 on Pro), but each additional site costs $20/month on top of per-user fees — branding and content are still managed per site.
Limited customization on Standard
Basic theming options on the entry tier. No custom CSS or white-label until Plus ($45/user).
No native AI answers
Help Scout's AI features focus on the inbox, not knowledge base. Readers still browse articles manually.
Pourquoi les équipes choisissent Multibase à la place
Multi-brand, single source
One content library serving unlimited branded portals. No duplication, no drift between brands.
Flat pricing, no per-user
A right-sized admin count included on every paid plan, with no per-user fees that scale with your team. $49/month for 3 portals vs $90+/month for just 2 Help Scout users on Plus.
AI answers for readers
Readers ask questions and get synthesized answers. Not just search — actual AI-generated responses with citations.
Tarifs : Help Scout vs Multibase
| Help Scout | Multibase | |
|---|---|---|
| 2 users, 1 site | $90/mo (Plus) | $49/mo |
| 5 users, 1 site | $225/mo (Plus) | $49/mo |
| 5 users, 5 branded sites | $375/mo (Pro, 1 account) | $149/mo |
| White-label | Plus+ ($45/user) | All paid plans |
| AI answers | Inbox only | Included |
| Économies annuelles | — | $492–2,712/year |
Tarifs exacts à octobre 2026. Source : Tarifs Help Scout.
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